Shipping Policy
Last updated: 03/08/2026
Thank you for shopping at Aurorely. Every item we sell is made to order and personalized for you, so please read this policy carefully to understand our timelines.
Where We Ship
We currently ship to addresses within the United States only, including all 50 states. We do not ship to P.O. Boxes, APO/FPO/DPO addresses, or international destinations at this time.
Shipping Rates
- Orders $70.00 and above — FREE shipping
- Orders under $70.00 — $6.99 flat rate
The free shipping threshold is calculated on your order subtotal after any discounts are applied and before taxes.
Order Timeline
Your total delivery time consists of two separate parts:
1. Production time: [[X-Y business days — CHUA CHOT]]
Every Aurorely product is personalized and made to order. Production begins once your order and personalization details are confirmed. Production time does not include weekends or U.S. public holidays. Orders placed after 2:00 PM CT are processed the following business day.
2. Transit time: [[X-Y business days — CHUA CHOT]]
Transit time begins once your parcel leaves our facility and is scanned by the carrier.
During peak seasons (November–December, Valentine's Day, Mother's Day), production time may be extended. We will post notice on our website when this applies.
Order Tracking
Once your order ships, you will receive a confirmation email containing a tracking number. Please allow up to 48 hours for tracking information to become active in the carrier's system.
You can also track your order at any time on our Track Your Order page using your order number and email address.
Shipping Address Accuracy
Please double-check your shipping address before completing checkout. You are responsible for providing a complete and accurate delivery address.
- If you notice an error, contact us at support@aurorely.com within 12 hours of placing your order. We will update the address if the order has not yet entered production.
- If a parcel is returned to us due to an incorrect or incomplete address, you are responsible for the cost of reshipment.
- We are unable to reroute a parcel once it has been handed to the carrier.
Lost, Stolen, or Damaged Parcels
Lost in transit — If tracking shows no movement for 10 consecutive business days, contact us and we will open an investigation with the carrier. If the parcel is confirmed lost, we will reship your order at no cost to you.
Marked delivered but not received — Please check with household members and neighbors, and inspect all entrances of your property. Carriers occasionally mark parcels delivered up to 24 hours early. If the parcel has still not appeared after 3 business days, contact us and we will assist you in filing a claim with the carrier.
Damaged on arrival — Contact us within 7 days of delivery with photos of both the damaged item and its outer packaging. We will send a replacement at no cost.
Stolen after delivery — We are not responsible for parcels confirmed as delivered to the address provided. We recommend shipping to an address where someone is available to receive the parcel.
Delivery Delays Beyond Our Control
We are not liable for delays caused by carrier disruptions, severe weather, natural disasters, strikes, or other events outside our reasonable control. In these cases we will do everything we can to assist you, but shipping charges are not refundable for delays of this nature.
Contact Us
AURORELY LLC
1200 Lake Saint Louis Blvd, Lake Saint Louis, MO 63367, United States
Email: support@aurorely.com
Response time: within 24 hours, Monday through Friday