Privacy Policy

Last updated: 03/08/2026

This Privacy Policy describes how AURORELY LLC ("Aurorely", "we", "us") collects, uses, and shares your personal information when you visit or make a purchase from aurorely.com (the "Site").

Information We Collect

Information you give us. When you place an order we collect your name, billing address, shipping address, email address, phone number, and the personalization details you enter for your product (such as a name, date, or custom text). Payment card details are entered directly into our payment processor and are never stored on our servers.

Information collected automatically. When you browse the Site we collect your IP address, browser and device type, operating system, referring URLs, and information about which pages you view and how you interact with them. We collect this using cookies, pixels, and similar technologies.

Information from third parties. If you contact us through social media or reach our Site via an advertisement, we may receive limited information from that platform.

How We Use Your Information

     
  • To process, produce, and ship your order, and to send order confirmations and shipping updates
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  • To provide customer support and respond to your enquiries
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  • To screen orders for fraud and to comply with legal obligations
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  • To improve our products, Site, and customer experience
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  • To show you relevant advertising, and to measure whether that advertising works
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  • To send marketing emails, where you have opted in

Who We Share It With

Shopify — Our Site is hosted on Shopify Inc., which powers our online store and checkout. You can read Shopify's privacy policy at shopify.com/legal/privacy.

Payment processors — Card and payment details are handled by PCI-compliant payment providers. We receive only a confirmation of payment and the last four digits of your card.

Production and shipping partners — We share your name, shipping address, and personalization details with the facility that produces your item and with the carrier that delivers it, strictly for the purpose of fulfilling your order.

Analytics and advertising providers — We use Google Analytics 4, Meta (Facebook and Instagram) Pixel, and TikTok Pixel to understand how visitors use our Site and to measure our advertising. These providers may set cookies and receive information about your activity on our Site.

Legal requirements — We may disclose your information if required to do so by law, or to respond to a lawful request from public authorities.

We do not sell your personal information for money.

Cookies

Cookies are small data files placed on your device. We use them to keep your shopping cart working, to remember your preferences, to understand Site traffic, and to deliver and measure advertising.

You can control cookies through your browser settings. Please note that disabling cookies will prevent our shopping cart and checkout from functioning correctly.

Where required by law, we display a cookie banner allowing you to accept or decline non-essential cookies.

Your Rights

If you are a California resident (CCPA/CPRA): you have the right to know what personal information we collect and how we use it, to request deletion of your personal information, to correct inaccurate information, and to opt out of the sharing of your personal information for cross-context behavioral advertising. You will not be discriminated against for exercising these rights.

To opt out of the sharing of your information with advertising partners, use the "Do not sell or share my personal information" link in the footer of this Site, or email us.

If you are located in the European Economic Area or the United Kingdom: you have the right to access, correct, update, port, or erase your personal information, and to object to or restrict our processing of it.

To exercise any of these rights, email support@aurorely.com with the subject line "Privacy Request". We will verify your identity and respond within 30 days.

Data Retention

We retain your order information for as long as necessary to fulfil your order, to provide warranty and support, and to comply with our legal, accounting, and tax obligations — typically seven years. Marketing contact information is retained until you unsubscribe.

Data Security

Our Site uses SSL encryption on every page. Payment information is transmitted directly to PCI-DSS compliant payment processors. However, no method of transmission over the Internet is completely secure, and we cannot guarantee absolute security.

Children's Privacy

Our Site is not intended for anyone under the age of 16, and we do not knowingly collect personal information from children. If you believe a child has provided us with personal information, contact us and we will delete it.

International Visitors

We currently ship only within the United States. If you visit our Site from outside the United States, please be aware that your information will be transferred to, stored, and processed in the United States.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal reasons. The "Last updated" date at the top of this page indicates when it was last revised.

Contact Us

AURORELY LLC
1200 Lake Saint Louis Blvd, Lake Saint Louis, MO 63367, United States
Email: support@aurorely.com
Response time: within 24 hours, Monday through Friday