Billing Terms & Conditions
Last updated: 03/08/2026
These Billing Terms & Conditions apply to every order placed on aurorely.com. By completing a purchase you agree to the terms set out below. They should be read together with our Terms of Service, Refund & Returns Policy, and Shipping Policy.
Who You Are Buying From
All orders on this website are sold and billed by:
AURORELY LLC
1200 Lake Saint Louis Blvd
Lake Saint Louis, MO 63367
United States
Email: support@aurorely.com
How the Charge Appears on Your Statement
Your card or bank statement will show the descriptor AURORELY.
If you see a charge you do not recognise, please email us at support@aurorely.com with the date and amount before contacting your bank. We can identify the order and resolve it far faster than a dispute process can.
Currency
All prices on this website are displayed and charged in United States Dollars (USD). If your card is issued in another currency, your bank will convert the amount at its own exchange rate and may add a foreign transaction fee. Those bank charges are set by your bank, not by us, and are not refundable by us.
When You Are Charged
Payment is taken in full at the time you place your order. We do not offer partial payments, deposits, or instalment billing except through third-party providers shown at checkout.
Placing an order is an offer to purchase. A binding contract is formed only when we send you an order confirmation email. If we cannot accept your order, the full amount is refunded.
Accepted Payment Methods
The payment methods available to you are displayed at checkout. We accept major credit and debit cards and the digital wallets shown on our Payment Methods page.
We do not accept cash, cheques, bank transfers, or cryptocurrency.
Taxes
Sales tax is calculated at checkout based on your shipping address and applicable state law. The tax amount is shown before you confirm payment. Prices displayed on product pages exclude sales tax.
Declined and Failed Payments
If your payment is declined, your order will not be processed. Common causes are insufficient funds, an incorrect billing address, expired card details, or your bank's fraud screening. Please contact your bank first — we are not able to see the reason for a decline.
An authorization hold may appear on your account for a declined attempt. This is not a charge and is released by your bank, usually within 3–7 business days.
Order Verification
We screen orders for fraud. We may contact you to verify your identity or billing details before producing your order, and we reserve the right to cancel and refund any order we cannot verify. This protects both you and us against unauthorized card use.
Billing Address
The billing address you enter must match the address registered to your payment card. A mismatch is one of the most common reasons for a declined payment.
Refunds
Approved refunds are issued to the original payment method only. We cannot refund to a different card, account, or person. Please allow 5–10 business days for the funds to appear — the exact timing is set by your bank or card issuer, not by us.
Refund eligibility is governed by our Refund & Returns Policy. Please note that personalized items are final sale except where the item is damaged, defective, or differs from what you ordered.
Chargebacks
If something is wrong with your order, contact us first at support@aurorely.com. We resolve the large majority of issues within 48 hours.
Filing a chargeback before contacting us delays resolution significantly. Where a chargeback is filed on an order that was delivered as described, we will contest it with the carrier tracking record, the order confirmation, and the personalization details submitted at checkout.
Pricing Errors
Prices and promotions may change at any time. If a product is listed at an incorrect price due to a typographical or system error, we reserve the right to cancel the order and issue a full refund, even after the order confirmation has been sent.
Contact
AURORELY LLC
1200 Lake Saint Louis Blvd, Lake Saint Louis, MO 63367, United States
Email: support@aurorely.com
Response time: within 24 hours, Monday through Friday